Njori Return & Refund Policy

1. Introduction

At Njori, we value customer satisfaction. This policy explains the rules and procedures for returns, exchanges, and refunds to ensure a smooth shopping experience.

2. Return Eligibility

A product can be returned if it meets the following criteria:

• Return request initiated within 7–15 days of delivery (depending on product category)
• Product is unused, in original condition, and packaging is intact
• Proof of purchase (invoice/order ID) is available
• Certain products may be non-returnable, e.g., perishable goods, personalized/custom items

3. Initiating a Return

• Log in to your Njori account and go to My Orders
• Select the product and click Return/Replace
• Choose a reason from the available list
• Schedule a pickup (for home collection) or drop off at a designated return center

4. Refunds

Refunds are processed once the returned product is inspected and verified:

• Refunds are issued via the original payment method
• Refund timelines may vary:
• Wallet/UPI: 1–3 business days
• Credit/Debit Card/Net Banking: 5–7 business days
• Refund amount = Product Price + Applicable Taxes – Shipping Charges (if applicable)

5. Exchanges

• Exchanges are allowed for size, color, or variant issues, subject to stock availability
• Customers may need to return the original product before the replacement is shipped

6. Cancellation Policy

• Orders can be canceled before shipment
• Once shipped, cancellation may not be allowed; customers may initiate a return after delivery
• Refund is processed according to the same rules as above

7. Damaged or Defective Products

• If a product arrives damaged or defective, report within 48 hours of delivery
• Njori will arrange a replacement or full refund at no extra cost

8. Non-Returnable Items

• Perishable or consumable goods
• Personalized/customized products